How can I pay?
You can pay using
* Credit card
* Debit card (in some countries)
* PayPal account
* Direct Deposit (within USA)
* Money Order (within USA)
* Cheque (within USA)
All online payments are made via PayPal’s secure online payment system, and there’s no need to open a PayPal account in order to pay by credit card or debit card. When you are ready to pay, you will be taken to PayPal’s website to complete your transaction. You will receive a confirmation email from PayPal detailing your transaction.
Is it safe to buy online from you?
Yes. All online payments are secure and are made via PayPal, the global leader in online payments. PayPal offers industry-leading fraud prevention measures and keeps your financial information private.
Which countries do you ship to?
It’s highly unlikely that we will not be able to ship to your country. Since we use PayPal to handle our online payments, we are able to ship to any country in PayPal’s secure global network of countries. These countries are listed when you checkout and enter your shipping address. (see above country list)
How long will it take to receive my purchase?
Orders are normally despatched within 2 business days. Delivery usually takes between 2 and 10 business days, depending on the destination. At busy times of the year (e.g. Christmas), delivery may take a little longer.
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What shipping method do you use?
International orders are shipped worldwide using UPS, DHL, and Fed Ex International services, and offer signed delivery at most destinations.
What are the shipping costs?
Shipping costs depend on the shipping destination and the weight of the shipment. We offer discounts on shipping (of up to 60%) for customers who order multiple items.
Will I have to pay import duty/taxes?
Import duties/taxes are outside our control and hence are not collected by us when you make your purchase. The likelihood of your order attracting such charges is minimal, but any such charges would be your responsibility.
What is your returns policy?
You may return an item to us within 30 days of receiving it, as stated in our Satisfaction Guarantee. We will also pay the return shipping costs if the return is a result of our error (e.g. you have been sent the wrong item).
Do you offer a guarantee?
Of course! We stand by the quality of our product 100%, and offer customers who purchase our products online this guarantee: 100% Satisfaction Guarantee
If you are in any way dissatisfied with any purchase made from this web site, you can return it within 30 days of receipt. Simply send it back in its original condition with a note giving your reason for return. Once we receive it, we’ll provide you with a full refund.